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| Privacy and Security |
| What is NutraCenter's privacy policy? |
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We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our Web sites to provide you with a superior shopping experience and to communicate with you about products, services, and promotions.
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Is my credit card information kept secure?
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| Placing an order on our website is completely safe and 100% guaranteed. We utilize the industry standard in high level security so that your shopping experience is perfectly safe. Your order information is delivered straight to us via a secure-session encryption process. |
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| I don't like to give my credit card information online. Do you offer any other ways to order? |
| As of now, credit card is the only form of payment we are accepting. |
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| Products |
| Are NutraCenter's products backed by medical expertise? |
| NutraCenter is a corporation developed with the help of physicians with an understanding of the unique needs of individuals and their nutritional goals. The working staff of NutraCenter are all healthcare professionals with over 50 years combined experience in healthcare. The philosophy of NutraCenter is based on the premise that the human body is best prepared to withstand the negative effects of our current environment if it is given the natural supplements no longer available in the typical diet. The supplements offered to support the gastrointestinal system have been developed by an experienced gastroenterologist after many years of working with patients and products that are not effective. |
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| How can I learn more about a NutraCenter product? |
| If you would like more information about an item you see on NutraCenter.com, simply click on the item. This will take you to a Product Detail page that provides a complete description of the product. |
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| Where are your products manufactured? |
| NutraCenter products are manufactured by Private Label Nutra, located in Atlanta, Georgia.
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| A product I wish to buy is out of stock. Can I still order it? |
| You will not be able to order, but if you email NutraCenter at info@NutraCenter.com with your request, we will ensure that this product is reordered. |
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| Accounts |
| Do I need to set up an account to shop on the website? |
| You will have the option to create an account prior to your order or at the end of the checkout process NutraCenter can save your information and create an account.
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| I have changed my address, and/or email address. How do I change my account information? |
| If you log into your account on NutraCenter.com, in the top right hand corner of your screen you will see 'My Account.' By clicking on this, you will be guided to your account information. Under the first heading 'My Account' you will see 'View or change entries in my address book' to change your address and 'View or change my account information' to change your email address. |
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| I've forgotten the password for my account. What should I do? |
| Click 'Sign In' in the top right hand corner of your screen. Below the sign in box you will see 'Forgot Your Password.' Click this and you will be immediately emailed a new password. Using the new password you received in your email, you may log-in on NutraCenter. Access your accounts and you will see an option to change your password. |
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| How do I "Log off" of my account? |
| You may log off of your account from NutraCenter by clicking 'Log Off' in the top right hand corner.
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| Ordering |
| Can I make changes or cancellations to my order after I have submitted it? |
| Contact NutraCenter at info@NutraCenter.com. Or call us at 888-221-8304, and make sure you have your order number available. |
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| Will you notify me if there are problems with my order? |
| Yes, we will contact you if there are any problems with your order. |
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| Can I view orders I've placed in the past? |
| When you log into your account on NutraCenter you will have complete access to view your previous orders.
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| I order the same products each time. Can I be set up to receive them automatically? |
| Currently we do not have this option available. |
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| I'm missing an item from my order. What do I do? |
| Contact NutraCenter at info@NutraCenter.com. Or call us at 888-221-8304, and make sure you have your order number available. |
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| Payment |
| What forms of payment do you accept? |
| We accept VISA, Mastercard and Discover. |
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| Do I need to pay sales tax with my order? |
| All states are exempt from paying sales tax on NutraCenter.com except the state of Kansas. |
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| Shipping |
| When will my order ship? |
| Your order will ship within 2-5 business days. |
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| Where are you shipping my order from? |
| All orders our shipped from NutraCenter's warehouse located in Atlanta, Georgia. |
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| What shipping carriers do you use? |
| USPS and FedEx |
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| How are shipping costs calculated? |
| We use a value-based shipping charge, which will automatically apply a standard rate to your order depending on the total cost of the products you are having shipped. The total shipping charge will be displayed on the last page of the order form, before you submit your order. |
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| What are your shipping costs? |
$0 - $40 $6.95
$40 - $90 $8.95
$90 - $130 $10.95
$130 - $170 $14.95
$170 - $250 $16.95
$250 + FREE SHIPPING!
Other Options:
2nd day fed ex = $10.95 added to the regular shipping cost.
overnight fed ex = $20.95 added to the regular shipping cost
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| Can customers outside the U.S. order from the website? |
| Currently, we do not fulfill orders that are generated from outside the U.S. |
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| Will you notify me when my order has been shipped? |
| You will receive an email with your shipping confirmation and tracking information. |
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| Can I ship to an address other than my own? |
| Yes. |
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| Return Policy |
| What is your return policy? |
| Within 15 days of delivery, you may return any items purchased from NutraCenter.com. |
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| What is your return address? |
| Please mail returned items to 2200 SW 6th St. Topeka, KS 66610. |
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| What should I do if my items arrive damaged or defective? What should I do if I received the wrong item? |
| Contact NutraCenter at info@NutraCenter.com. Or call us at 888-221-8304, and make sure you have your order number available. |
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| Wholesale |
| How do I know if I am eligible for wholesale pricing? |
| You must have retail store front and a current tax id number. |
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| What is the wholesale pricing based off of? |
Wholesale pricing is based off of volume.
Less than 10 products regular price
10-20 products 15% discount
21-40 products 20% discount
Anything over 50 products 35% discount
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| Is there a minimum amount of products that I have to order? |
| You have to order at least 10 of the same product to get a discount. There is no monthly fee for products. You can order at your convenience when your inventory is low. |
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| What do you charge for shipping and handling? |
| We have a flat rate for shipping of $14.99 for wholesale accounts |
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| Customer Care |
| How do I contact Customer Care? |
| Please contact us at info@NutraCenter.com. Or call us at 888-697-8770.
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